My camera cannot connect to my computer

Hi there!

Currently, only wired connection to computers is supported. Wireless connection between camera and computer is not supported.

• For best results, connect your camera with the official charge cable (included).
• Once the camera is successfully connected to a computer, it will be in USB mode and cannot be operated.
• A computer can only be connected to one camera/one Link series product at a time.

Note: It cannot be connected to a laptop through a laptop docking station or hub.

If you still cannot connect, it may be due to one of the following issues:

1.Error: The disk you attached was not readable by this computer.

The camera needs to be restarted when entering U-Disk mode.

Generally, when the camera is connected to a computer and is recognized, the camera immediately restarts and enters U-Disk mode. The restart will cause a communication outage with the computer, and the computer reports this error.

If you can access the file normally after connecting, U-Disk mode is working.

2.USB/U-Disk mode not popping up

Please try the following steps to see if they resolve the issue:

1. Make sure to set the camera to U-Disk Mode before connecting. To learn how, click "How to connect my camera to a computer?" below.

2. The camera must be turned on with no other devices connected when connecting to the computer.

3. Try using a different data cable, preferably an official one that was included with the camera.

4. If connecting to a computer with a USB Type-C port, please try to connect via USB-A adapter and see if that works.

5. If USB mode does not appear after 5 seconds, try restarting the camera and reconnecting.

*GO series: Please ensure the camera is placed in the Action Pod/Charge Case.

3.Link Controller doesn't recognize Link

Please follow the steps below to see if they resolve the issue:

1. Please update your Link Controller to the latest version: Download the latest version here
2. Please connect the device directly to the computer using the original data cable (included).
3. Please try using a USB 3.0 port. If you are using a desktop computer, it's recommended to use the USB 2.0 port on the rear panel of the case.

If the issue persists, please follow these steps:

1. In the search bar at the bottom left corner of your computer, type "Computer Management".
2. Click on "Computer Management" "Device Manager" "Cameras".
3. Check if your camera device is listed under "Cameras".

• If it is not listed, try reconnecting with a different data cable.
• If changing the cable still doesn't resolve the issue, we recommend sending both the camera and the data cable back to our after-sales service center for inspection.

4.Official Charge Cable Purchase Links

For X5/X4/X3/GO 3S/GO 3 Charge Cable, click here
*Supports USB Type-C 3.0.

For Ace Pro 2/Ace Pro/Ace Charge Cable, click here

For ONE X2 Charge Cable, click here